Frequently Asked Questions
Answers to common questions about our services
1. What currency are the prices do I see in the site?
All prices are in USD.
2. I just placed an order, when will it ship For Ready to Wear?
For ready to wear 8 to 10 business days production time for your order to ship out, average shipping times are 7-14 business days excluding holidays.
3. Bespoke, Allow 8–12 Weeks
Tracking numbers will be updated 3-5 business days after your order has been SHIPPED. If you don’t have a tracking number after 5 business days please email us at kathyanthonyng@gmail.com
4. Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
5. I have entered an incorrect address what do I do now?
If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at kathyanthonyng@gmail.com If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
6. How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-10 business days. Longer times if shipped from other than the US.
7. I have a question that wasn't answered, can you please help?
Absolutely! Please email us to kathyanthonyng@gmail.com, and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks